Frequently Asked Questions
Everything you need to know about bringing curated home decor into your space.
What is the typical shipping timeframe for my order?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive.
Do you offer international shipping?
Yes, Tacit Collective ships worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.
What is your return policy for home decor items?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made or final sale items are non-returnable.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage for a replacement or refund.
Are your products sustainably sourced?
At Tacit Collective, we prioritize artisanal craftsmanship and sustainable materials. We work closely with our suppliers to ensure ethical production standards across our entire collection.